Privacy policy

1. Data we collect

Silla may collect certain information when the platform is used, such as:

• First and last name.
• Phone number and email address.
• Wilaya or city.
• Account information.
• Data about service providers and their activity.
• Requests, ratings and comments.
• Information the user enters when using the smart assistant.
• Certain technical data needed to run and improve the site.

2. Use of data

The data is used to:

• Create and manage accounts.
• Connect clients with service providers.
• Facilitate communication and requests.
• Display services and offers.
• Improve the performance and security of the platform.
• Send notifications and offers where permitted.
• Operate and improve artificial intelligence features.

3. Data sharing

Silla does not sell user data. Necessary data may be shared with the service provider when there is a request from the client, or with technical service providers such as hosting, payment, messaging or artificial intelligence, to the extent necessary to deliver the service.

4. Data protection

Silla takes appropriate technical and organisational measures to protect data against unauthorised access or use, it being understood that the security of electronic systems cannot be guaranteed absolutely.

5. Data retention

Silla retains data for as long as necessary to provide the services or as required by applicable laws; it is then deleted or hidden when it is no longer needed, as permitted by law.

6. User rights

Users may request access to their data, its correction or deletion, or exercise the other rights granted to them by law, by contacting Silla.

Email:

hello@silla.dz

7. Policy updates

The privacy policy may be updated as Silla's services evolve or when legal changes occur. The new version will be published on the platform, with the last-modified date updated.