Terms and conditions

The documents that govern the Silla platform: the service provider agreement, the provider acceptance policy, the photo policy and the cancellation policy.

Last updated: 17 September 2026

Service provider agreement

Introduction

This agreement governs the relationship between the Silla platform and service providers wishing to offer their services through the platform. Creating an account or using the services of the Silla platform constitutes acceptance of all the provisions of this agreement.

Joining requirements

To join the Silla platform, the service provider undertakes to:

  • Provide accurate, complete and up-to-date information.
  • Provide the data or documents requested by the platform to verify the activity, when needed.
  • Comply with the quality and professionalism standards adopted by the Silla platform.
  • Pass the review and approval of the Silla platform team before the account is published.

Service provider obligations

The service provider undertakes to:

  • Deliver their services professionally and in line with the information displayed on the platform.
  • Update their details, prices and photos whenever anything changes.
  • Upload original photos of their own actual work, in compliance with the photo upload policy.
  • Keep appointments and treat clients with respect and honesty.
  • Not publish any content that is misleading or that breaches the law or the policies of the Silla platform.

Rights of the Silla platform

The Silla platform has the right to:

  • Review, approve or reject applications to join.
  • Request the modification or removal of any content that does not comply with the platform's policies.
  • Suspend, deactivate or delete the service provider's account in the event of a breach of this agreement or of any of the platform's policies.
  • Update the quality standards or joining requirements in the interest of developing the platform, with the changes being published.

Subscriptions and fees

The use of certain services of the Silla platform is subject to a paid subscription according to the announced plans and prices. The service provider undertakes to pay the fees when due in order to continue benefiting from the services.

Intellectual property

The rights to the photos and content owned by the service provider remain theirs. The service provider grants the Silla platform the right to display them on the platform and to use them to promote the provider's services and to operate the platform, unless the provider requests otherwise or the law provides otherwise.

Limits of liability

The Silla platform operates as a digital platform connecting clients with service providers. It is not a party to the contracts or agreements concluded directly between them and bears no responsibility for the performance or quality of the service, to the extent permitted by law.

Termination of the agreement

The service provider may close their account at any time. The Silla platform may likewise suspend or terminate the account in the event of a breach of this agreement or of any of the platform's policies, without prejudice to any rights or obligations arising before termination.

Amendment of the agreement

The Silla platform reserves the right to amend this agreement at any time. Amendments take effect on the date they are published on the site, and continued use of the platform constitutes acceptance of the updated version.

Governing law

This agreement is governed by and construed in accordance with the laws in force in the People's Democratic Republic of Algeria, and the Algerian courts have jurisdiction over any dispute arising from it.

Service provider acceptance policy on the Silla platform

  • Offering high-quality services at a professional level.
  • Having a genuine portfolio that reflects the quality of the services offered.
  • Providing correct, accurate and up-to-date information about the activity.
  • Upholding ethical dealings with clients, transparency and honesty.
  • Complying with the policies and terms of use of the Silla platform.
  • Passing the Silla team's review before the account is approved and published on the platform.
  • Maintaining the level of quality after joining the platform.

Note: The Silla platform reserves the right to accept or reject any application to join, or to suspend or remove any account or content that does not meet the quality standards or that breaches the platform's policies and terms, in order to preserve the quality of the services and the trust of users.

Photo upload and approval policy on the Silla platform

  • All uploaded photos are reviewed before approval, according to the Silla platform's quality and professionalism standards.
  • Photos must be original, genuine and the work of the service provider themselves.
  • Photos must be high quality, clear and not blurred.
  • Uploading photos that contain logos, watermarks or advertisements for other parties is prohibited.
  • Excessive editing that alters reality or misleads clients is prohibited.
  • Photos must reflect the actual service provided.
  • Uploading photos that are duplicated, stolen or that infringe intellectual property rights is prohibited.
  • Photos must be decent and respect public taste, customs and laws.
  • The Silla platform reserves the right to reject or delete, without prior notice, any photo that does not meet these standards.

Warning: Breaching the photo policy may lead to the photos being rejected, the account being temporarily suspended, or the service provider's membership being cancelled in the event of repeated breaches.

Cancellation policy

This policy explains how cancellation works for the services and subscriptions available through the Silla platform.

1. Cancelling Silla services

Cancellations are subject to the conditions specific to each service or subscription, which are made clear to the user before the transaction is completed.

2. No refund system

The Silla platform does not currently offer an automatic or general system for refunding amounts paid. Transactions completed in accordance with the conditions displayed at the time of payment are considered final, unless Silla expressly states otherwise.

3. Dealings with service providers

Where the payment or booking is made directly between the client and the service provider, the cancellation conditions and any amounts due as a result are subject to the agreement between the two parties.

4. Updates

Silla reserves the right to amend the cancellation policy as payment services evolve or new services are added, and any update will be published on the platform.

Contact:
hello@silla.dz